Customer onboarding
Review identification, beneficial-ownership information, risk classification and the handling of enhanced review cases.
Make compliance part of the transaction flow. We help your team define the information, checks and decisions needed for onboarding and crypto transfers, with procedures that staff can follow and document.
Scope & fees
Automated tools can collect information and surface alerts, but the business still needs a process for missing data, unusual activity and unresolved cases. We review the customer and transfer journeys with your compliance and product teams. The aim is a documented sequence of decisions, clear escalation authority and records that explain what happened.
Review identification, beneficial-ownership information, risk classification and the handling of enhanced review cases.
Map the information exchanged with counterparties and define the treatment of missing information and different wallet arrangements.
Document who reviews flagged activity, what further information is sought and how a decision is recorded or escalated.
Prepare operational procedures and focused training materials around the cases your team will actually encounter.
Examine onboarding, deposits, transfers and withdrawals, including exception paths.
Agree the checks, decision owners and escalation rules for the proposed activities.
Prepare procedures and walk through representative scenarios with the operational team.
Set review triggers and a process for updating the framework when the service changes.
The framework can be prepared alongside provider selection. Operational testing needs the proposed data flows and escalation arrangements to be sufficiently settled.
We quote the design and documentation work around the customer and transfer journeys in scope. Training, review preparation and continuing advice can be added as defined workstreams.
Screening and messaging subscriptions, engineering implementation and daily transaction operations are separate unless expressly included.